Last updated: August 2026
We want every KESAR fragrance to arrive intact and as expected. Because our products are personal care items, we handle returns carefully.
Damaged or incorrect items
If your order arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery at sales@kesarfragrance.com with your order number and photos. We will arrange a replacement or refund.
Unopened returns
Unopened products in original sealed packaging may be eligible for return within 14 days of delivery, subject to inspection. Return shipping costs may apply unless the error was ours.
Opened fragrances
Opened or used extrait bottles generally cannot be returned for hygiene reasons, except where required by law.
How to request
Email sales@kesarfragrance.com with your order number and reason. Approved refunds are issued to the original payment method.